Shipping policy

1. Shipping Coverage

We provide shipping services for thermal mugs and ceramic mugs to North American addresses only. Orders outside this region will not be processed.

2. Order Processing Time

All orders are processed within 1 - 3 business days after payment confirmation. Processing time does not include weekends or public holidays.

3. Shipping Methods and Delivery Time

  • Standard Shipping: Delivery takes 5 - 7 business days from the date of shipment.
  • Expedited Shipping: Delivery takes 2 - 3 business days from the date of shipment (available for an additional fee at checkout).
  • Delivery times are estimates only and may be delayed due to logistics disruptions, weather conditions, or peak shopping seasons.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address, order weight, and selected shipping method. Free standard shipping is offered for orders exceeding a minimum purchase threshold (varies by region and is updated periodically).

5. Order Tracking

Once your order is shipped, a tracking number will be sent to your registered email address. You can track the delivery status through our store’s order tracking page or the designated logistics provider’s website.

6. Shipping Restrictions

  • We are not responsible for undelivered orders due to incorrect or incomplete shipping addresses provided by customers.
  • Ceramic mugs are fragile; we use shock - proof packaging, but minor delays or handling issues by logistics providers may cause damage. Contact us immediately if you receive a damaged product.

7. Contact Information

For shipping - related inquiries (delays, tracking, damaged packages), please reach out via:
  • Address: 67 254 route De Fougeres, Rennes, Bretagne, 43646
  • Phone Number: +33 629835588
  • Email: support@bbedbathbeyond.com